Last updated August 2026
If something arrives damaged, wrong, or not what you expected, tell us. We'll make it right.
Send back any unopened jar within thirty days of delivery and we'll refund it. Return shipping is yours unless the mistake was ours.
Because these are food, we can't take back a jar once it's opened. But if you opened it and something is genuinely wrong — off smell, off texture, not what the label describes — write to us. We'd rather hear about it than have you quietly not order again.
Photograph it and email us within seven days of delivery. We'll send a replacement or refund you, whichever you'd prefer. Nothing to ship back.
Email us at hello@simplygreer.com with your order number and what happened. We'll answer within two business days.
Once we've received your return, or approved a replacement, refunds go back to your original payment method within five to ten business days depending on your bank.
If a gift arrives damaged, the recipient can write to us directly. We won't tell the giver.